Changes affect us all. Changes are part of everyday life of any organization – every new vision, strategy, business plan, transformation, IT system and restructure is a change. 10 years ago, change management was mostly communications and training which was delivered just before the actual change was taking place, if you were lucky. Today, however, change management has become a separate management area.

Organisations don’t change. People change organisations. And people change one at a time, so change needs to be managed at the individual level, not from the head office. If these people are unsuccessful in their personal transitions, if they don’t embrace and learn a new way of working, the whole change initiative will fail. If employees embrace and adopt changes required by the initiative, it will deliver the expected results. This is where Change Management comes to play.